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Privacy Policy

SmartScape Robotics

Last Updated: January 14, 2026

1. Introduction

SmartScape Robotics (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our robotic lawn mowing services, website, and customer portal (collectively, the “Services”).

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when using our Services:

Account Information:

  • Full name
  • Email address
  • Password (encrypted and managed by Clerk)

Contact and Inquiry Information:

  • Name
  • Email address
  • Phone number (optional)
  • Property address
  • Estimated lawn size

Property Information:

  • Property nickname
  • Property address
  • Lawn dimensions and characteristics
  • Service notes and preferences
  • Service dates

Payment Information:

  • Payment card details (processed and stored by Stripe; we do not store full card numbers)
  • Billing address
  • Transaction history

2.2 Information Collected Automatically

When you access our Services, we may automatically collect:

Technical Information:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Time zone and location data
  • Pages visited and interaction data

Service Usage Data:

  • Account activity
  • Feature usage
  • Service history
  • Customer portal interactions

2.3 Information from Third Parties

We may receive information from third-party services we use:

Clerk (Authentication Provider):

  • Account authentication status
  • User identifiers
  • Email verification status

Stripe (Payment Processor):

  • Payment status
  • Subscription status
  • Transaction records
  • Customer identifiers

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

  • Creating and managing your account
  • Processing service enrollments and site consultations
  • Scheduling and coordinating service visits
  • Communicating about your service (appointments, changes, updates)
  • Managing subscriptions and billing

3.2 Payment Processing

  • Processing subscription payments
  • Managing refunds and billing adjustments
  • Maintaining transaction records
  • Fraud prevention

3.3 Customer Support

  • Responding to inquiries and support requests
  • Resolving service issues
  • Communicating important updates about your account

3.4 Service Improvement

  • Analyzing usage patterns to improve our Services
  • Developing new features and services
  • Monitoring service quality and performance

3.5 Legal and Safety

  • Complying with legal obligations
  • Protecting our rights and property
  • Ensuring the safety of our customers and personnel
  • Detecting and preventing fraud or abuse

3.6 Communications

  • Sending service-related notifications
  • Providing customer support
  • Responding to inquiries

4. Third-Party Services

We use trusted third-party services to operate our business. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

4.1 Clerk (Authentication)

Purpose: User authentication, account management, and security

Data Shared:

  • Email address
  • Name
  • Account identifiers
  • Authentication tokens

Privacy Policy: https://clerk.com/privacy

Clerk manages user authentication for our Services. When you create an account, sign in, or manage your authentication settings, Clerk processes this information securely.

4.2 Stripe (Payment Processing)

Purpose: Payment processing, subscription management, and billing

Data Shared:

  • Name
  • Email address
  • Payment card information
  • Billing address
  • Transaction details

Privacy Policy: https://stripe.com/privacy

Stripe handles all payment processing for our Services. We do not store complete credit card numbers on our servers. All payment data is processed and stored by Stripe in compliance with PCI-DSS standards.

4.3 Database and Infrastructure

We use secure cloud infrastructure providers to host our Services and store your data. These providers maintain industry-standard security certifications and practices.

4.4 Husqvarna Fleet Services

For remote monitoring of robotic mowing equipment deployed at your property, we may use Husqvarna's fleet management platform. Equipment telemetry data is used to monitor equipment health and performance.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who assist us in operating our business (as described in Section 4).

5.2 Legal Requirements

We may disclose information if required by law, legal process, or government request, or when we believe disclosure is necessary to:

  • Comply with applicable laws or regulations
  • Respond to valid legal requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users or others

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Retention

6.1 Active Accounts

We retain your personal information for as long as your account is active or as needed to provide you Services.

6.2 After Account Closure

After you cancel your subscription or close your account, we may retain certain information for:

  • Legal compliance and audit purposes
  • Dispute resolution
  • Fraud prevention
  • Enforcing our Terms of Service

Retained data is typically limited to:

  • Transaction records (7 years for tax/legal purposes)
  • Communication records related to disputes
  • Information required by law

6.3 Anonymized Data

We may retain anonymized, aggregated data that cannot identify you for analytical and improvement purposes indefinitely.

7. Data Security

7.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of sensitive data at rest
  • Access controls and authentication requirements
  • Regular security assessments
  • Employee training on data protection

7.2 Third-Party Security

Our service providers (Clerk and Stripe) maintain robust security programs:

  • Stripe is PCI-DSS Level 1 certified
  • Clerk implements SOC 2 Type II compliant security practices

7.3 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

8. Your Rights and Choices

8.1 Access and Portability

You have the right to:

  • Access the personal information we hold about you
  • Request a copy of your data in a portable format

8.2 Correction

You may update or correct your personal information through your account settings or by contacting us.

8.3 Deletion

You may request deletion of your personal information. Upon request, we will delete your data except as required for:

  • Legal compliance
  • Completing pending transactions
  • Fraud prevention
  • Other legitimate business purposes

Account deletion can be initiated through Clerk's account management or by contacting us directly.

8.4 Communication Preferences

You may opt out of promotional communications by:

  • Following unsubscribe instructions in emails
  • Contacting us directly

Note: You cannot opt out of service-related communications necessary for your subscription (billing notices, service updates, etc.).

8.5 Payment Information

You can update or remove payment methods through the Stripe billing portal accessible from your account.

9. Children's Privacy

Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

10.1 Right to Know

You have the right to request information about:

  • Categories of personal information collected
  • Sources of personal information
  • Business purposes for collecting information
  • Categories of third parties with whom we share information
  • Specific pieces of personal information collected

10.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

10.3 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

10.4 Exercising Your Rights

To exercise your California privacy rights, contact us at info@smartscaperobotics.com. We will verify your identity before processing your request.

11. International Users

Our Services are primarily intended for users in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

By using our Services, you consent to the transfer of your information to the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

For material changes, we will notify you via:

  • Email to your registered address
  • Notice on our website or customer portal

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after changes take effect constitutes acceptance of the updated Privacy Policy.

13. Cookies and Tracking Technologies

13.1 Cookies

Our website and customer portal may use cookies and similar technologies to:

  • Maintain your session and authentication status
  • Remember your preferences
  • Analyze usage patterns
  • Improve our Services

13.2 Types of Cookies

  • Essential Cookies: Required for basic site functionality and authentication
  • Analytical Cookies: Help us understand how visitors use our Services
  • Preference Cookies: Remember your settings and preferences

13.3 Managing Cookies

Most browsers allow you to manage cookie preferences. However, disabling certain cookies may affect the functionality of our Services.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

SmartScape Robotics
Email: info@smartscaperobotics.com

For Privacy-Specific Inquiries:
Email: info@smartscaperobotics.com
Subject Line: Privacy Inquiry

We aim to respond to all privacy-related inquiries within 30 days.

15. Data Protection Officer

For privacy-related matters, you may contact our designated privacy contact at:

Email: info@smartscaperobotics.com
Subject Line: Attention: Privacy Officer

By using SmartScape Robotics Services, you acknowledge that you have read and understood this Privacy Policy.